southern comforts

faq's

The Good Life Starts Here

Frequently Asked Questions

Here are a few of our most frequently asked questions, click on the question to display the answer. If you can’t find the information you’re looking for please CLICK HERE to contact us.

What is the difference between independent living and assisted living, and how do I know which would be better for me or my family member?

Answer: Either option you choose includes three delicious home cooked meals every day, laundry and housekeeping services, transportation to and from physician appointments or dental appointments, and access to a full wide-range activity program, and of course the ability to have 24 hour access to in-house staff via an emergency pendant call system as well as all utilities (water and sewer, trash, electric, cable, wi-fi, and phone).  But, if you need a little more than that, we offer assisted living.  This is the perfect choice for those who need all of those things plus: medication management, medication administration, coordination of care with physicians, specialists, and pharmacies; healthcare monitoring services, and help with activities of daily living such as bathing, grooming, dressing, and even some toileting assistance.

What types of payor sources do you accept?

Answer: We accept private pay, long term care insurance, VA Aid & Attendance, and Arkansas Medicaid Waiver.

What do those payor sources mean?

Answer: Private pay means that you are the only person responsible for paying your charges each month. You do not have any programs that you are a beneficiary of, and you are using what income and resources you have on hand to pay the monthly charges. Long-term care insurance is something you may have purchased as part of your life planning. It covers some of the expenses that you would incur each month. Policies must have a specific rider to include assisted living facilities, and most require that you are an assisted living resident, not an independent resident. The insurance company would send a check to you directly each month and then you would pay your charges due to us. VA Aid & Attendance is a program that our countries Veterans can utilize. You must go through an application process and then once approved, the program will send you a check directly each month and you would pay your charges due to us. The Arkansas Medicaid Waiver Program is a branch of Arkansas Medicaid that allows those who meet specific income, asset, and health guidelines to live in an assisted living community and pay a portion of the costs, while Medicaid also pays a portion of your cost. If you are on this program, you would have a specific amount due to us each month, and then Medicaid would pay a portion of your costs directly to the facility each month.

I already have Arkansas Medicaid, does that qualify me?

Answer: No, you will still need to apply for the Medicaid Waiver Program. We are happy to help with this process! Call 479.471.1900, option 7 to set up an appointment to complete your paperwork.

How can I get my name on the list for an apartment?

Answer: In order to place your name on the list for either an independent living or assisted living apartment, you will need to have a pre-screen done by our Director of Care. This is a short assessment that will let us know what you may need or want help with, and give us some background on your health conditions, It is also a great time for us to let you know how we can help. Please plan for about 30-45 minutes to complete your pre-screen. While we can at times complete these in the home, we ask that you come to our building to do the pre-screen if possible. This gives you a great opportunity to look around, see how you manage on our ramps and surfaces, check out the community, and meet our team of caregivers. You can schedule a pre-screen by calling 479.471.1900, option 7.

What if I do not care for or cannot eat what is on the menu?

Answer: We offer an alternative menu for those who have different meal preferences than what is offered. You must call the kitchen in advance to order from this menu.

Do I have to share an apartment with someone else?

Answer: No, we offer all individual apartments; the only exception being a married couple or those who have both agreed in writing that they would like to be living in the same apartment.

I am not a social person…do I have to participate in activities to live there?

Answer: No, you are not required to participate in activities to be a resident of our community; however, our activity director strives to plan a calendar that has something for everyone. Whether you are someone who likes to be on the go or simply want to stay close to home, you will find a wide range of things to do, and you are welcome to participate in as little or as much as you would like.

I understand that basic cable services and wi-fi are provided for me; what if I want larger programming options or faster download speeds?

Answer: Should you want specific channels or faster internet speeds you can contact our cable provider to set those things up on your own. Please keep in mind that you will be solely responsible for paying the costs incurred with such services.

I have a pet I would like to bring with me. Do you allow pets? If so, what are the restrictions?

Answer: We do allow small dogs or cats under 25 pounds in our community. We require a non-refundable, non-transferable $250 deposit to be paid in advance of bringing the pet into the building, as well as current shot records for the pet, which must be updated yearly. The pet must also be house-broken, and the resident must be able to take the dog outside to potty as we do not allow “puppy pads”; or the resident must be capable of cleaning the litter box as needed if the pet is a cat. We do reserve the right to no longer allow the pet to remain in the building should there be any issue with behaviors, barking, urine accidents in the building, or damages to the property. All pets must be kept on a leash while in the common areas or hallways, and no pets are ever allowed in the dining areas.

What forms of payment do you accept?

Answer: You can pay your monthly charges by check, money order, cashiers check, or cash. We do not accept credit cards, and we are not able to do an automatic draft. Some banks do offer an “automatic payment with online banking” option. You would need to contact your banking institution directly to set this up.

What is the current fee schedule?

Answer: Please CLICK HERE to contact us today for information on our current fees.

I plan to start living there as an independent resident and later switch to an assisted living resident…does this mean I must move to a different area of the building?

Answer: No, we do not ask our residents to relocate to another area of the building when they change from one need to another.

If you can’t find the information you’re looking for please feel free to contact us.

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Location

2502 Fayetteville Road
Van Buren, AR 72956
P) 479.471.1900
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